The role
Joining an established team, the Systems Analyst will play a key role in the Systems function. Reporting into the Systems Manager you will support the Epicor ERP software and associated systems. You will be responsible for developing the systems software and environment to enhance functionality and use. With the Team, you will work to deliver key projects and changes supporting wider IT change programmes and delivering new services to users.
You’ll be responsible for:
- Delivering high-quality BAU service as part of the Systems Team
- Driving adherence to SLAs and KPIs whilst maintaining excellent customer service
- Coordinating with the Systems Manager to prioritise and deliver work across BAU and projects
- Working with the Systems Accountant and wider finance team to support their functions and develop and provide training to end users
- Building and maintaining essential reports for the Business and IT & Systems teams
- Supporting set up activities helping other IT functions to transition all new services from their project phase into the live support environment
- Ensuring clear and timely communication to all stakeholders and delivering to the required project governance standards
- Assisting the Systems Manager, Project Manager and all stakeholders to manage the roadmaps of projects and on-boarding activity into production
- Working with the Business Analyst to drive ongoing enhancements and development of the Systems software environment as required by the business
- Developing processes and procedures to allow for streamlined support
- Developing, enhancing and monitoring change control processes as required
About you
- A minimum of 3 years working with a major ERP system (Epicor an advantage)
- Experience working with Microsoft SQL
- Finance experience (Finance Applications, Systems, Modules)
- Manufacturing experience (Jobs, Activities, BOMs)
- Good working knowledge of other Microsoft products e.g. Excel and Visio
- Experience of using a BI tool such as Power BI
- Self-motivated
- Automation mindset applied to business process analysis and improvement alongside effective change management implementation
- Confident in dealing with a range of systems and departments with an organisation
- Professional
- Confident communication skills
- Proactive and flexible approach to work
- Able to take ownership for tasks
- Strong sense of discretion
- Keen to suggest improvements to ways of working
- Able to work autonomously but enjoys working as part of a team
- Requirements gathering and stakeholder workshops
- Process mapping and improvement
- Agile, waterfall or hybrid project environments
- UAT and solution validation
- Managing multiple priorities and workstreams
- Working confidently with both business and technical stakeholders
The package
£50,000 - £55,000 plus discretionary bonus (up to 6%), 100% office based, 39 hours per week (Monday to Friday 9am – 5.30pm ½ hour lunch, 4.30pm finish on a Friday), private medical and dental cover, pension scheme, life assurance, 27 days holiday, free barista coffee, free lunch, free fruit, free gym, free parking, free onsite hair styling, free coach travel from Bath, Bristol, Swindon and Chippenham, digital concierge service, Charitable Giving via payroll, back up care support, Cycle to work Scheme, Electric Vehicle scheme, free annual flu jab, free eye test, Employee Assistance programme, and access to product discounts.
Location - Malmesbury – 100% office based