The Role
On behalf of our client we are seeking a Client Relationship & Sales Support Coordinator. This is a varied opportunity combining existing client relationship management, sales support and booking administration. You’ll keep in regular contact with customers, understand their upcoming event requirements and help ensure bookings run smoothly from enquiry through to post-event follow-up.
Working closely with the Business Development Manager, you’ll manage the administration behind each booking and coordinate with colleagues across the business.
Responsibilities will include:
- Maintaining relationships with existing clients and agencies, identifying upcoming requirements and opportunities for repeat bookings.
- Managing multiple client accounts, keeping track of individual requirements, bookings and follow-up deadlines.
- Reconnecting with previous customers and following up on recurring events and existing enquiries.
- Providing administrative support to the Business Development Manager, including arranging meetings, preparing information and maintaining action lists.
- Preparing quotations, recommending relevant products and supporting proposals and floorplans for larger projects.
- Taking ownership of booking administration once projects are handed over by the Business Development Manager.
- Coordinating booking details and changes with the administration, transport and warehouse teams, ensuring accurate handovers for invoicing, delivery and preparation.
- Keeping HubSpot records, meeting notes, booking information and follow-up tasks accurate and up to date.
- Checking in after events to gather feedback, resolve or escalate concerns and discuss future requirements.
- Supporting incoming calls, customer enquiries and event logistics when needed.
- Attending events, with some travel to London and Europe required.
The Person
We’re looking for someone with excellent people skills who enjoys building relationships and takes pride in following things through. You’ll need previous experience supporting or managing multiple clients, alongside strong administrative and organisational skills.
Previous experience within the events industry would be ideal. Relevant experience in client services, account coordination or sales support will also be considered.
You will bring:
- Experience supporting or managing multiple client accounts and balancing competing priorities.
- A friendly, confident and professional telephone manner.
- Strong relationship-building skills and the ability to develop rapport with clients and colleagues.
- Clear written communication skills.
- Excellent organisation and attention to detail when preparing quotations, maintaining records and coordinating bookings.
- A proactive approach, with the confidence to prioritise your workload and work independently.
- Confidence using spreadsheets, shared calendars and digital systems.
- A collaborative approach and the ability to provide clear handovers to colleagues.
- Willingness to travel to London and Europe for events
- Experience using HubSpot or Current RMS would be an advantage, although training can be provided.
- A car is essential due to the office location. This role is fully office based.
The Hours
37.5 hours per week, with a choice of working patterns:
- 9am–5pm with a 30-minute lunch break.
- 9am–5.30pm with a one-hour lunch break.
- Earlier starts at 8am or 8.30am are also available, with finish times adjusted accordingly.
The Salary:
£27,000–£32,000 depending on experience
The Benefits:
- Bonus.
- 20 days’ holiday plus bank holidays
- Pension.
The Location:
Avonmouth, Bristol, BS11 (100% office based)
INDHS